GROUP BOOKING TERMS AND CONDITIONS
OVERVIEW
In order to participate in an Anthology Travel trip, you hereby acknowledge and agree to the following terms and conditions:
All bookings are made with Anthology Travel Group LLC, a District of Columbia limited liability company and the owner of all its advertised itineraries (“Anthology Travel,” “The Anthology Edit,” “Kate Sullivan,” “me,” “we,” or “us”). By booking a trip with us, paying a deposit, or signing this agreement, you accept all of the terms and conditions in this agreement on your own behalf and on behalf of all persons listed on the booking, including any minor under your custody, care, or control (“Minor” or “Child”) (individually, “Traveler,” and collectively, “Travelers”), and direct us to perform services for each and every Traveler. The terms and conditions set forth in this agreement constitute the entire understanding and agreement between the Traveler (“you” or “your”) and Anthology Travel Group LLC with respect to any and all bookings, reservations, trips, or transactions made with Anthology Travel Group LLC.
All Travelers must be 18 years of age or older to travel with Anthology Travel Group LLC unless they are accompanied by an adult.
INSURANCE REQUIREMENTS
It is mandatory that all Anthology Travel Group Travelers provide proof of current travel insurance before the trip begins. Travel insurance must cover personal injury, medical treatment, repatriation, and evacuation expenses, including helicopter rescue and air ambulance internationally. It is recommended that travel insurance also address personal property and trip cancellation coverage. Trip cancellation insurance may be the only means of receiving reimbursement for flights and other non-refundable expenses should a trip be cancelled for any reason, whether voluntarily by you or as a result of our actions. You are responsible for understanding the specifics of your travel insurance policy, ensuring that your policy covers all optional and included activities listed in the trip itinerary, and ensuring that there are no exclusion clauses (e.g., air delays due to mechanical issues) that would limit the coverage that you might reasonably need. If you have current health insurance coverage, check your insurance policy to see if it provides the coverage described above while traveling outside your country. It is your responsibility to verify your insurance policy details with your insurance provider to ensure Anthology Travel Group LLC’s requirements are satisfied.
You agree to assume all costs of medical care and transportation that is provided to you, and any minors traveling with you, during the trip. Please note that most companies offering travel insurance require the policy to be purchased within 14 days of the initial trip deposit or payment to any service provider in order to cover pre-existing conditions or to provide for “cancel for any reason” or “cancel for work reasons” coverage.
DEPOSITS, PAYMENTS, REFUNDS, AND CANCELLATIONS
Bookings may be made through our online booking system. The non-refundable deposit and payment schedule for our trips appear below. Note that a booking is not accepted and there is no contract between us until we confirm your booking in writing.
The following are specifically excluded from the trip rates and are the sole responsibility of each Traveler: airfare; travel insurance; costs of obtaining passports; visas; excess baggage charges; gratuity/tips; items of a purely personal nature such as drinks or laundry; COVID-19-related expenses (whether mandatory or voluntary) such as testing, quarantine, etc.; communication (calls, faxes, emails, etc.); international airport departure tax; excursions or deviations from the trip itinerary.
Credit/Debit Card Chargeback Policy
We work hard to ensure your satisfaction with your travel experience. If you are not pleased with our services for any reason, you agree not to file a chargeback with your credit or debit card company before you have given us an opportunity to address the matter. By signing this agreement, you agree to work with us in good faith to resolve your dispute and acknowledge that chargebacks are not an appropriate way to avoid cancellation and refund policies.
Cancellations by You and Unused Services
Any cancellations by you will result in the loss of your deposit and other monies paid to us for your trip, which are all non-refundable. We cannot make any exceptions to this refund policy. For this reason, we strongly recommend you have comprehensive travel insurance for every Traveler within your group that includes trip cancellation/interruption coverage to help protect your financial investment in the trip. More information about our cancellation policy appears below, which we urge you to read carefully.
Multi-Day Small Group Trips with Scheduled Set Group Departures
If booking a multi-day trip more than 60 days before the planned departure date, a non-refundable deposit totaling 50% of the trip cost is due to confirm your space. The remaining balance is due no later than 60 days before the departure date. If your booking is made within 60 days or less before the trip departure date, the entire trip cost must be paid at the time of confirmation.
Unused Services
General Reasons: There will be no refund for unused services or unused portions of the trip, early departures, late arrivals, involuntary Program removal, or missed days of your itinerary for any reason.
Due to Illness: No refunds will be provided to you for any unused portion of your trp if you are quarantined or a supplier refuses services if you exhibit symptoms of or test positive for an infectious disease. Further, we will not have any liability to you, owe you a refund, or owe you compensation for loss, damage, or injury or anything else if you are infected with an illness, disease, or sickness during the Program, or if a third party refuses services (e.g., lodging or transportation) if you show symptoms of or test positive for an infectious disease. Solely by way of example and not intended to be exhaustive, we will not be liable to you: if you are infected with a virus such as a coronavirus at a hotel we book for you; if you are refused service at a hotel if you show symptoms of a communicable illness such as a cough or fever; if you are unable to board a plane to your destination or return home from your destination because you show symptoms of an illness; or, you are required to self-quarantine, and so on.
Cancellations
Any cancellations by you will result in the loss of all monies collected from you unless we are able to find another traveler to put in your place. Accepting a replacement traveler is done at our sole discretion and we reserve the right to deny any replacement traveler you may suggest. For this reason, we strongly recommend you have comprehensive travel insurance that includes cancellation coverage so you are protected financially in case anything comes up that prevents you from joining your trip.
If you do not pay the balance of your trip any later than 60 days before the departure date, your booking will be treated as canceled by you, resulting in the loss of your entire deposit and all money collected from you.
If Anthology Travel is forced to significantly alter or cancel your trip, we will let you know as soon as possible. In those circumstances, you can choose one of the following options:
Accept Anthology Travel’s offer of a comparable replacement trip (offered at our discretion and subject to availability), or
Receive a refund of all monies paid, or
Any other option that we in our sole discretion believe is a reasonable option.
When accepting an offer for a replacement trip:
If the cost is lower than the price of your original trip, you will receive a refund for the difference in cost.
If the cost of the replacement trip is equivalent or higher than your original trip, you will be responsible for the price difference between your original trip and the replacement trip.
If we expressly cancel your trip (versus altering, modifying, postponing, or rescheduling it), we may use reasonable efforts to reimburse you for any payments that you have made reduced by 1) any and all non-refundable deposits and cancellation fees that we have paid to suppliers and other third parties to provide components of your trip (in many cases it is not possible to obtain refunds from suppliers once we have forwarded deposits for your trip to them), and 2) Anthology Travel $500 per person Trip Planning Fee. In great part for reasons of this nature, we strongly recommend you obtain travel insurance as explained elsewhere in this agreement. Note that if we alter, modify, postpone, or reschedule your trip or offer you a trip credit, such action does not constitute a “cancellation” of your trip by us.
Form of Payment:
All payments must be made by credit card. Prices are in US dollars, and all payments must be made in US dollars.
Cancellation Process:
To cancel your booking, you must send written notice to us by email at kate@anthologytravel.com. Cancellation fees will be applied per person according to the schedule set forth in this section, based on the date we receive your written notification, not when you send the email.
Unused Portion of Trip (no refunds):
No refunds will be provided for any unused portion of a trip once the trip begins, including but not limited to if you leave a trip for any reason, miss the trip’s departure date or an activity, or have to be removed from a trip. There are no exceptions to this cancellation and refund policy, including for reasons related to weather, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this reason, we highly recommend that you purchase trip cancellation and interruption insurance.
CHANGES BY YOU
Change requests to our itineraries can be very disruptive. If you request to change your trip dates or alter your itinerary after we confirm your booking but before your trip’s departure date, we will consider whether we can reasonably accommodate your request without any disruption to the trip. If we are able to make such changes, a change fee may be applied. (There is no change fee for transfers to replacement trips as described in the preceding section.) The type and scope of change dictates the amount of the change fee and such fees can be substantial. Our outside suppliers, including hotels, often impose additional fees or penalties for changes and cancellations. It is in our sole discretion whether to accept a change request.
ALTERATIONS OR CANCELLATION BY YOU AFTER COMMENCEMENT OF TRAVEL
We will forward any alteration that you request after your trip has commenced to our independent suppliers. We will work with them to try and accommodate reasonable requests but cannot guarantee that any changes will be possible after your trip has commenced. Changes after departure can create severe complications. In the event you request a change, you will be liable for any cancellation charges and change fees that may be imposed for the booking of revised arrangements and for all costs associated with the arrangements themselves. It is in our sole discretion whether to accept a change request.
CANCELLATIONS OR CHANGES BY US AND FLEXIBILITY
We reserve the right to cancel, alter or modify any trip without prior notice for any reason, including but not limited to for the safety and/or comfort of clients and for circumstances of Force Majeure, which is defined in this agreement below. This includes the right to replace or substitute guides and accommodations in the trip materials, modify the order in which places are visited, and make other changes in the itinerary. You acknowledge that the amenities, accommodations, transportation, route, schedule, and itinerary may change in the itinerary. You acknowledge that the amenities, accommodations, transportation, route, schedule, and itinerary may change without prior notice due to local circumstances or events, which may include mechanical breakdown, flight cancellations, illness, strikes, political disputes, weather, border crossing problems, and other unforeseeable factors. If, prior to departure, we make a significant change because of a problem with a supplier (e.g., bankruptcy), we will, as soon as reasonably possible, notify you of available alternatives.
If we must cancel a trip due to insufficient enrollment, all trip members will be notified a minimum of 60 days before the trip departs and will receive a full refund of payments made to Anthology Travel.
Any changes may require a supplemental payment from you or result in a partial or full refund. A supplemental payment is a rare situation; however, such a payment may arise due to unexpected circumstances (e.g., increase in government fees). We typically try to absorb any increased fees as a result of a change by us under this section. If we cannot absorb the extra cost, we will give you advance notice in the rare event that a change by us would require a supplemental payment.
DENIAL OF PARTICIPATION
We reserve the right to deny participation in the trip to any Travelers that Anthology Travel, in its sole discretion, judges to be incapable of meeting the rigors and requirements of the trip activities, or whose actions or deportment it judges unsuitable for group travel. During the trip, Anthology Travel has the right in its sole discretion to remove anyone who it determines to detract from others’ enjoyment of the trip. The decision of the guide, host, or local supplier is final on all matters that may threaten the safety or interfere with the well-being of others. Any costs resulting from being removed from a trip or being declined participation in a trip is at your expense.
FORCE MAJEURE
We will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or nonperformance of any of our obligations under this agreement to the extent that any such delay or nonperformance is due to any Force Majeure. Force Majeure means any circumstances beyond our reasonable control, including without limitation acts of God, war, curtailment or interruption of transportation facilities, quarantine, pandemic, epidemic, diseases and viruses that are known, unknown, or novel, government intervention of any kind that affect domestic or international travel, threats or acts of terrorism, State Department travel advisory, and/or labor strike or civil disturbance.
You understand and agree that, in the uncommon occurrence of a Force Majeure event, our independent suppliers may cancel, alter, modify, postpone, or reschedule any part of your itinerary or arrangement. We will advocate forcefully on your behalf to obtain a refund or credit for monies already paid to independent suppliers, but you understand and acknowledge that independent suppliers based outside of the United States are not obligated to return deposits or supply refunds in the case of Force Majeure. You understand and agree that we will not be able to pay you any compensation, costs, or expenses you incur as a result of Force Majeure. We regret that no refunds will be provided if we take any of the preceding actions due to Force Majeure, unless and to the extent we are able to obtain any refunds from our suppliers. Any refund under this section will be less a non-refundable Trip Planning Fee of $500 per person.
OPTIONAL ACTIVITIES
During any Anthology Travel trip there may be opportunities to participate in activities or local events, which are not included in Anthology Travel’s packaged trip. We make no representations about the safety or quality of these activities and events, or the standard of the independent operator running them. Activities may include, but are not limited to, vehicle/boat/aircraft trips, walking or guided trips, surfing, fishing, hiking, swimming, ziplining, and parasailing. Events may include, but are not limited to, local festivals, concerts, sporting events, and other organized events. You understand and agree that any assistance given by Anthology Travel’s trip leader or staff to help arrange these optional activities is done in good faith and without any representations or warranties of any kind. Anthology Travel does not sponsor or endorse these activities and events, nor can Anthology Travel be held liable for any injury or illness resulting from your participation. If you decide to participate in these events, you do so voluntarily and should take precautions to ensure your own safety and you will arrange for payment directly with the supplier or independent operators of such activities, events, or services.
DISCOUNTS AND PROMOTIONS
All discounts and reduced pricing are offered and/or applied at Anthology Travel’s sole discretion. From time to time, we may offer reduced pricing on selected trips. The reduced pricing applies strictly to new bookings only. Bookings for which the Traveler has already paid a deposit are locked into their original price and are not entitled to the reduced pricing.
PRE-DEPARTURE DOCUMENTATION
It is important that you carefully read all trip-related documents that you receive from us as soon as you receive them. It is your responsibility to contact us if any information is incorrect. We are not responsible for any errors in documentation if you fail to notify us of any inaccuracies within 10 days of your receipt of those documents. This agreement, our liability waiver, and, if required, a medical statement or certification must be signed and submitted by you in order to travel with us. If we do not receive these signed documents from you prior to departure, we reserve the right to treat your booking as canceled by you and impose the cancellation fees described in this agreement.
PASSPORTS, VISAS, AND OTHER TRAVELER DOCUMENTATION RESPONSIBILITIES
You understand that travel documentation appropriate for entry to your itinerary destinations, such as passports, visa, & inoculation certificates, remain each traveler's responsibility. It is each traveler's responsibility to make certain that they have proper immunizations before travel - please see your health provider for advice. Anthology Travel will advise required documentation but travelers who do not meet advised requirements may be denied boarding. Valid passports are required for all international destinations. If a passport is required for travel, the expiration date must be at least six (6) months following the return date of the planned travel. Each foreign country holds different views of past criminal offenses - if you have a past or current offense, please contact that country directly for entry and exit requirements. Travelers with DWI or DUI records should check whether current rules exclude admission to foreign destinations. For further information, please visit the U.S. Department of State's website: travel.state.gov.
MISCELLANEOUS TRAVELER RESPONSIBILITIES
It is strongly recommended that you check in a minimum of two (2) hours prior to scheduled departure for domestic flights and three (3) hours prior to scheduled departure for international flights. It is the traveler's responsibility to reconfirm flight times at least 24-72 hours prior to scheduled departure. Recommended check-in times are subject to change without notification. It is the traveler's responsibility to remain abreast of changes in condition or airport rules that might require earlier arrival times. This information can be found when entering your confirmation number on the airline website. Anthology Travel will not assume responsibility for any air or schedule changes. Certain countries require departure taxes that require payment in cash.
HEALTH AND MEDICAL
You represent that neither you nor the Child (if applicable) do not have any condition, physical or mental, that would create a hazard for you or other Travelers or affect other people’s enjoyment of the trip. If you have a physical condition, dietary restrictions, or other conditions (pre-existing medical) that will require special attention during the trip, you must inform us in writing when the booking is made. We may require a medical certificate stating that you are medically cleared for to the destination(s) and/or that you are able to participate in all aspects of your trip itinerary.
Anthology Travel strongly recommends that you check with the U.S. Centers for Disease Control and Prevention, or similar entity in your country, for up-to-date, destination-specific information related to food and water safety, infectious diseases, and other concerns. At your own cost and expense, you will meet with your doctor at least 8 weeks prior to your trip departure and obtain any and all vaccinations, inoculations, or prescribed medications as directed by your doctor and/or travel clinic for the areas visited, and provide written documentation thereof upon request and as needed for travel documentation.
In the event any medical care is administered to you during the Program, Anthology Travel assumes no responsibility for any such medical care provided to you. You are solely responsible for any and all costs of medical care and related transportation, if any, that are provided to you during the Program.
Anthology Travel does not tolerate drug use of any kind during our Programs and strongly encourages responsible alcohol consumption. This policy is in place for your safety and those traveling with you. Anthology Travel reserves the right, at your sole expense, to deny participation in an activity or in the remainder of any trip itinerary if you illegally use drugs, alcohol or other banned substances during a Program. We want you to have fun and encourage you to take advantage of the local culture, but Anthology Travel emphasizes safety as a top priority.
PHOTOGRAPHY AND IMAGES RELEASE
Anthology Travel will own the rights to the images we take, photos and videos and any other copyrightable content that we take or creates during your Program (“Images”). You acknowledge that because Anthology Travel will own the rights to the Images we create during your trip, you cannot sell, transfer, assign, otherwise reproduce any of the Images that Anthology Travel creates or shares with you or use it commercially.
You also acknowledge and agree that Anthology Travel, your trip host or other parties, including but not limited to Third Party Suppliers and other Travelers, may take or create images, photos, sound recordings and videos in any format that may feature you or that may contain your name, likeness, identity, photographic image, videographic image or oral or recorded statements (collectively, “Trip Images of You”).
You hereby grant Anthology Travel, and others Anthology Travel may authorize (including but not limited to Anthology Travel’s licensees, partners or Third Party Suppliers), a worldwide, royalty-free and free of charge, perpetual license to use, re-use, distribute, display, create derivate works of, and reproduce the Images and the Trip Images of You as well as any images, photos, or videos that you provide to us (whether directly or through a photo sharing service) (collectively, “Your Images”) in any medium or format now in existence or hereafter developed (including but not limited to print, digital and electronic media), for any purpose at any time, including to promote and publicize Anthology Travel’s travel products and services worldwide.
Notwithstanding the above, we and our Third Party Suppliers agree not to sell or give permission to Third Parties to sell or license the Images or the Trip Images of You for commercial or merchandising purposes, other than as set forth in this agreement, without your prior written consent.
COMPLAINTS AND CLAIMS
If you have any issues or questions during your trip, promptly notify us or your host or guide so that we can try to address them.
After completion of your trip, if you wish to make a claim, submit a complaint, or request reimbursement for any reason, you must do so email within 30 days after the trip’s completion. Any and all supporting documentation to the claim or complaint must accompany the email. Any claim or complaint received by Anthology Travel after this deadline will not be accepted or reviewed. Send emails to us at rcheema@tzell.com.
LIMITS ON RESPONSIBILITY
At no point, and under no circumstances, are we responsible for payments or costs relating to external services such as flights, accommodations, services, car service, or any other part of travel that was booked and paid for externally to Anthology Travel. We are not obligated to alter any trip itinerary or suspend a trip’s commencement for any reason that prevents you from joining a trip as planned.
TRAVEL ADVISORIES & WARNINGS
You must conduct your own research and become informed about the destinations in your trip itinerary, including knowledge about any travel advisories and warnings issued by government authorities in your country. In the U.S., you must consult the U.S. State Department’s website at www.travel.state.gov or contact them by phone at the number specified on their website. You are responsible for protecting your own well-being and personal property before, during, and after your Anthology Travel trip. This includes ensuring any and all vaccinations, inoculations, or prescribed medications are taken as directed by your local doctor and/or travel clinic for the areas visited.
PERSONAL RESPONSIBILITY
You are responsible for purchasing the style of trip that fits your desired comfort level and participating in activities that are suitable for your fitness level and capabilities. By making a booking, you acknowledge that Anthology Travel’s trips are adventurous by nature and may involve a significant amount of personal risk.
CULTURAL DIFFERENCES AND DRUG POLICY
It is acknowledged and understood that traveling to international destinations will expose travelers to unique situations and experiences that are different than those you are familiar with in your home country. These differences enhance the experience and adventure of your trip, and typically involve cultural and social aspects of the region such as food, drink, attire, and local laws. Anthology Travel and your guide or host will discuss these differences during your trip, but you also have a responsibility to perform your own research and act responsibly while traveling. Anthology Travel does not tolerate drug use of any kind during our trips and strongly encourages responsible alcohol consumption. This policy is in place for your safety and those traveling with you. We want you to have fun and encourage you to take advantage of the local culture, but we emphasize safety as a top priority.
APPLICABLE LAW, CHOICE OF FORUM, AND SEVERABILITY
You agree that this agreement shall be interpreted according to the laws of the District of Columbia in the United States. Jurisdiction over any dispute arising out of, in connection with, or relating to this agreement and/or the transactions and relationships among the parties contemplated by this agreement shall be filed exclusively in federal or superior court in the District of Columbia. You agree to personal jurisdiction in the specified forum. If any portion of this agreement is determined by a court to be null and void, the remaining portions of this agreement shall nevertheless remain valid and binding upon the parties. You also agree that this agreement is intended to be as broad and inclusive as permitted under applicable law. You agree that if any portion of this agreement is found to be void or unenforceable, the remaining provisions shall remain in full force and effect.
LIMITATION OF REMEDIES
You agree that the sole remedy for any default by Anthology Travel arising under this agreement shall be the return of the paid trip cost, to the extent consistent with applicable law. To the maximum extent permitted under applicable law, Anthology Travel shall not be liable for any special, consequential, indirect, incidental or other damages arising out of or in any way connected to this agreement, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if Anthology Travel has been advised of the possibility of such damages. You expressly waive any right you may have to recover such damages.
MERGER
This agreement is the final, complete and exclusive statement of the parties’ agreement on the matters contained in this agreement. It supersedes all previous negotiations and conditions that apply to the trip and services provided by Anthology Travel.
LIMITATION OF LIABILITY
You agree that under no circumstances shall we be liable for direct, indirect, incidental, consequential, special, punitive, exemplary, or any other damages arising out of your use of our services. We will not be liable for any claim or demand made against you, the Traveler, by any third party. You agree not to hold us liable for actions made while acting on your behalf.
INDEMNITY
You agree to indemnify us and hold us, our affiliate, and our respective officers, directors, agents, employees, and other independent contractors harmless from any and all claims, demands, losses, causes of action, damage, lawsuits, and/or judgments, including attorneys’ fees and costs, arising out of, or relating to, your participation in Anthology Travel trips. You agree to defend any and all claims, demands, causes of action, lawsuits, and/or judgments arising out of, or relating to, your participation in our service, unless we expressly state otherwise in writing.
ENTIRE AGREEMENT, AMENDMENTS, AND HEADINGS
These Terms and Conditions constitute the entire agreement between You and Us with respect to our relationship and supersedes all prior oral or written agreements, understandings, and representations to the extent that they relate in any way to the subject matter in these Terms and Conditions. No amendment of, or any consent with respect to, any provision of these Terms and Conditions will bind either party unless set forth in a writing, specifying such waiver, consent, or amendment, signed by both parties. The headings of Sections in these Terms and Conditions are provided for convenience only and will not affect its construction or interpretation